NordDECO.lt PRODUCT PURCHASE TERMS & CONDITIONS

1. General Provisions

1.1. Seller – A private legal entity UAB “Nord DECO”, registered in the Legal Entities Register of the Republic of Lithuania under the branch of the Legal Entities Register of the Vilnius Branch of the State Enterprise “Register of Enterprises”, legal entity code 300663240, VAT payer code LT100003104019, registered address: Luknos st. 10, Senojo Tarpupio village, LT-21148 Trakai distr., operational address: Panerių st. 43, Vilnius.

1.2. norddeco.lt – an electronic / online store located at www.norddeco.lt

1.3. Buyer – an active natural person (a person who has reached the age of majority and whose legal capacity is not restricted by a court order), a minor from 14 to 18 years of age, only with the consent of parents or guardians (except in cases of emancipation); a legal entity acting through an authorized person.

1.4. Parties – Buyer and Seller together.

1.5. Seller’s bank account – LT77 7300 0100 9990 3432, AB “Swedbank”.

1.6. These online store product purchase terms (hereinafter – Rules) are a mandatory legal document that establishes the rights and obligations of the Buyer and the Seller, the conditions for the acquisition and payment of goods, the procedure for the delivery and return of goods, the liability of the parties, and other provisions related to the purchase and sale of goods in the online store www.norddeco.lt

1.7. The Buyer, by submitting an order unconditionally confirms that he/she has the right to purchase in the online store.

1.8. The Buyer is not entitled to place an order for goods in the online store www.norddeco.lt if the Buyer is not familiar with the Rules and/or does not agree with them. The Buyer, by submitting an order, confirms that he/she has familiarized himself/herself with and agreed to the Rules, clearly understood them, and undertakes to comply with these Rules.

2. Validity of the Sales Contract

2.1. Purchase and Sale Agreement between the Buyer and the Seller (hereinafter referred to as the “Agreement”) is considered concluded from the moment when the Buyer, having filled the shopping cart in the online store, provided their details, delivery address, selected payment method, and confirmed that they have properly acquainted themselves with the Rules, clicks the “Buy” link (which is considered as placing an order).

2.2. The Agreement is considered effective only from the moment when norddeco.lt receives confirmation from the bank about the Buyer’s payment for the ordered goods.

2.3. Each time an order is placed, a new purchase and sale agreement is concluded.

2.4. The Seller has the right to unilaterally amend, correct, or supplement the Rules. The Rules applicable to the Buyer when making purchases at the Store lietuviskigaminiai.lt are those valid at the time of placing the order, therefore the Buyer is recommended to familiarize themselves with the Rules each time they shop.

2.5. Each agreement concluded between the Buyer and the Seller is stored at the online store. The place of conclusion and execution of the Agreement is considered to be the Republic of Lithuania, and the applicable law is the law of the Republic of Lithuania. The Agreement is concluded and executed in the Lithuanian language.

2.6. The Agreement is considered fulfilled when the Buyer receives the goods and pays for them.

2.7. When the Seller receives payment for the goods, the order for the goods is confirmed.

2.8. The Buyer, by placing an order, confirms that they agree that the purchase documents – VAT invoices, which also serve as warranty documents for the goods, may be provided to them physically along with the goods or electronically to the Buyer’s specified email address immediately after the order is fulfilled. In VAT invoices, the Seller’s details, selected items, their quantity, granted discounts, final price of the goods including all taxes, and other necessary data regulated by accounting legislation are indicated.

3. Data protection

3.1. By placing an order, the Buyer confirms that they agree to provide the Seller with their personal data (name, surname, address, telephone number, and email address) specified in these Rules and in the order form, and does not object to the Seller processing the personal data of the Buyer and/or their representatives for the identification, conclusion, and execution of contracts (online trading), both for direct marketing purposes and for the purpose of online trading, and also agrees that informational messages necessary for the fulfillment of the goods order would be sent to the Buyer’s email address and telephone number provided by the Buyer.

3.2. By checking the field “Newsletter/Receive the latest offers” on the Store’s website and/or filling out the order and checking the field “Agree to receive offers”, the Buyer confirms that they and their representatives agree that the Seller would process the personal data of the Buyer and/or their representatives for direct marketing purposes.

3.3. By checking the box “Newsletter/Receive the latest offers” on the online store’s website and/or filling out the order and checking the box “Agree to receive offers”, the Buyer confirms that they and their representatives agree that the Seller would process the Buyer’s and/or their representatives’ personal data provided by the Buyer for direct marketing purposes. The Seller specifies that the Seller will not process the Buyer’s and their representatives’ personal identification codes for direct marketing purposes.

3.4. The Buyer is responsible for providing accurate data during registration. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for any consequences arising from this.

3.5. The Buyer, when ordering goods, undertakes to keep their login data for www.norddeco.lt confidential and not to disclose it to anyone. In the event that the Buyer discloses their login data, norddeco.lt is released from any related liability.

3.6. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except when required by competent State institution in cases provided for by the laws of the Republic of Lithuania or with the separate written consent of the Buyer.

3.7. The Buyer has the right to prohibit the collection and processing of their personal data at any time, except when it is necessary for the fulfillment of the purchase-sale agreement or the order fulfillment.

4. Buyer’s rights and obligations

4.1. The Buyer has the right to purchase goods from www.norddeco.lt in accordance with these Terms.

4.2. The Buyer has the right to refuse the purchase-sale agreement of goods, to change or return purchased goods, in accordance with these Terms and in specific cases.

4.3. By placing an order on the online store www.norddeco.lt, the Buyer agrees to these Terms and undertakes to comply with them and with the applicable laws of the Republic of Lithuania.

4.4. The Buyer undertakes to provide complete, accurate, and truthful information in the order. If the Buyer provides inaccurate, false, or misleading information in the order form, lietuviskigaminiai.lt has the right to cancel the Buyer’s order and delete the data. The Seller is not responsible for incorrect personal data provided by the Buyer and is not liable for any damage caused to the Buyer or third parties as a result.

4.5. The Buyer undertakes to pay for the ordered goods, delivery service, and accept the goods in accordance with these Terms. If choosing to pick up the goods at the Seller’s workshop (Panerių str. 43, Vilnius), the Buyer must do so within 5 (five) working days from the confirmation of order readiness provided by the Seller.

4.6. The Buyer undertakes to provide the correct delivery address.

4.7. If the Buyer unreasonably refuses to accept the goods during delivery, without significant reasons, the Buyer must cover the delivery expenses.

4.8. The Buyer, when using the online store norddeco.lt, must fulfill their obligations, comply with these Terms, other conditions specified on www. norddeco.lt, and not violate the laws of the Republic of Lithuania.

5. Seller’s rights and obligations

5.1. The Seller undertakes to make efforts to enable the Buyer to properly use the services provided by the electronic store www.norddeco.lt.

5.2. The Seller undertakes to respect the Buyer’s right to privacy (the Buyer’s personal information provided during registration in the electronic store).

5.3. The Seller undertakes to deliver the goods purchased by the Buyer to the address specified by the Buyer.

5.4. If, due to significant circumstances, the Seller is unable to deliver the ordered goods to the Buyer, the Seller undertakes to refund the money paid by the Buyer within 3 (three) working days, if an advance payment has been made, in which case the Seller is not liable for compensation of losses.

5.5. The Seller undertakes to comply with other requirements set forth in these Terms.

5.6. If the Buyer attempts to disrupt the operation, functioning, or security of the electronic store or violates their obligations, the Seller has the right to immediately and without prior notice suspend, terminate, or restrict the Buyer’s ability to use the online store and is not liable for any losses incurred by the Buyer.

5.7. In case of significant circumstances, the Seller may temporarily or permanently terminate the operation of the online store without prior notice to the Buyer.

5.8. The Seller may unilaterally change the terms of these Terms.

5.9. If, after these changes, the Buyer continues to use the services provided by www.norddeco.lt, it is considered that the Buyer has agreed to the changes in the Terms.

6. Prices of goods, payment terms for goods, and deadlines

6.1. Prices of goods in the Online Store and in the order formed are indicated in euros including VAT. The goods are sold to the Buyer at prices valid in the electronic store at the time of placing the order.

6.2. The Buyer can pay for the ordered goods using one of the following methods:

6.2.1. payment using their electronic banking system – this is an advance payment, where using the Buyer’s electronic banking system, the Buyer transfers money to the electronic store’s account. The responsibility for data security in this case lies with the respective bank, as all financial transactions take place within the bank’s electronic banking system;

6.2.2. payment by bank transfer – this is an advance payment, where the Buyer directly transfers money from their bank account to the norddeco.lt electronic store’s bank account (the Buyer must enter the number of the advance payment invoice in the “Payment purpose” section of the payment form; if the exact number of this invoice is not specified in the “Payment purpose” section, the Seller does not guarantee the fulfillment of the order), or when the Buyer, after printing the order, transfers the money to the norddeco.lt bank account at a bank branch or pays at a trade or press kiosk;

6.2.3. payment by credit card (Visa or Mastercard) is an advance payment, where the card information is transmitted to the bank, which reserves the corresponding amount in the cardholder’s account and sends a response to the authorization request to the bank accepting the card, and the bank serving the card then forwards the confirmation to the Seller.

6.3. The Buyer undertakes to pay for the goods immediately after order confirmation, but no later than within 1 (one) working day, as the shipment of the goods begins and the deadline for dispatching the goods starts only after receiving payment for the goods. If the order is not paid within 5 working days, the Seller reserves the right to cancel it.

6.4. The invoice is sent to the Buyer electronically to the email address provided during registration.

7. Quality of Goods, Guarantees

7.1. The characteristics of all products sold in the online store are generally specified alongside each product in the product description. The manufacturers and/or importers of the products are responsible for the information about the product features (their accuracy), and the Seller is only responsible for the proper provision (transmission) of this information to consumers, unless otherwise provided by law.

7.2. The Seller is not responsible for the fact that the colors, shapes, or other parameters of the products in the online store may not correspond to the real size, shapes, and colors due to the characteristics of the Buyer’s display (monitor) or other technical reasons, as well as considering reasonably possible appearance discrepancies. If the discrepancy in color, size, or shape of the product is due to the actions of the Seller or related third parties, then the Seller is responsible for possible appearance discrepancies of the product.

7.3. The products are covered by a warranty according to the law, which is valid for two years from the date of purchase of the product (Article 6.338 of the Civil Code, for consumers additionally this provision is established in Article 6.363, Part 10), so the consumer (buyer) has the right to contact the Seller within two years from the date of transfer of the product in case of inadequate quality of the product, unless the law provides for a longer term. Unless otherwise specified, the product is subject to a minimum term warranty in all cases, as provided for by the relevant laws. Additional warranty terms, if applicable, are specified in the product description.

8. Product Delivery

8.1. The Buyer, when ordering products, undertakes to provide the exact delivery location for the products.

8.2. The Buyer undertakes to accept the products themselves. In the event that the Buyer cannot accept the products themselves, but the products are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the improper delivery of the products to the wrong entity.

8.3. Methods of product delivery:

8.3.1. In Lithuania: the products are delivered by DPD couriers to the delivery location specified by the Buyer at the specified address or to the selected DPD parcel locker.

8.3.2. To other countries:

(a) the products are delivered to the Buyer using the services of “Lietuvos paštas”;

(b) express delivery to the specified Buyer’s address – the products are delivered to the Buyer by DPD or UPS couriers.

8.4. When forming the shopping cart, the preparation time for sending each product is indicated. If there are multiple products in the shipment, the preparation time for sending the shipment is indicated based on the longest term. Additionally, in the shopping cart, after selecting the ordered products, choosing the delivery method, and specifying the address, the total shipment delivery time (i.e., the preparation time of the products + the shipment delivery time) is indicated, within which the shipment will be delivered to the Buyer. In any case, the products are dispatched to the Buyer only after payment is received. The Seller does not guarantee that the products will always be delivered within the specified time frame, especially if the Buyer’s payment is delayed; furthermore, the delivery time of the products may vary depending on the country and chosen delivery method, as well as whether the product is in stock or not.

8.5. The delivery fee and more detailed information related to product delivery are provided in the “Delivery of Goods” section of the online store.

8.6. In all cases, the Seller is released from liability for failure to comply with product delivery deadlines if the products are not delivered to the Buyer or are delivered late due to the fault of the Buyer, force majeure, or other circumstances beyond the Seller’s control.

8.7. During product delivery, the Buyer or Buyer’s representative must inspect the shipment. In any case, if the Buyer notices package damage, discrepancies in the delivered products (assortment), quantity, or quality during delivery, they must note these observations in the delivery document or draw up a separate report on these violations. The Buyer must do this in the presence of the courier. When the Buyer accepts the shipment and signs the accompanying document (paper or electronic manifest) without comments, it is considered that the products have been delivered in undamaged packaging, and the quantity, quality, and assortment of the products comply with the terms of the purchase and sale agreement. norddeco.lt is released from liability to the Buyer for product damage if such damage is not noted by the Buyer in the shipment delivery confirmation. If the Buyer did not accept the shipment due to product deficiencies, in that case, the courier returns the shipment to the Sender.

8.8. In all cases, the Buyer must immediately inform the Seller in writing if the shipment is presented in damaged packaging, if unordered products or an incorrect quantity of products are included in the shipment, if the product is incomplete or of poor quality, and provide the Seller with photos of the damaged shipment and/or product(s).

8.9. If the Buyer refuses to accept the shipment or if the courier cannot deliver the shipment due to the Buyer’s fault, the money for shipping costs is not refunded.

9. Changes and Returns of Goods

9.1. User’s right to withdraw from the contract, RETURN, EXCHANGE OF QUALITY GOODS

9.1.1. The consumer has the right to return a quality product purchased remotely without specifying a reason within 14 (fourteen) days and to refuse the purchase and sale agreement by informing the Seller. To cancel the agreement and return the goods, the Buyer must inform the Seller by email: info@norddeco.lt. The Buyer must indicate the name of the returned product, order number, provide purchase documents, and notify of the decision to cancel the agreement in a free-form statement, addressing the seller and stating: “I inform you that I am canceling the purchase and sale agreement for the following goods” [nurodyti prekes], ordered/received [data] product names, buyer’s name, surname, address, signature(s) (only if the statement is submitted in paper form), date, and provide the order number along with the returned goods.

9.1.2. When the Buyer uses 9.1.1. the Buyer is entitled to return the goods by choosing one of the following return methods:

through their chosen courier (return shipping is paid by the buyer). Return to parcel lockers is NOT PERMITABLE.

The parcel must be returned to this address – UAB Nord DECO, Panerių str. 43, Vilnius, LT-03202, Lithuania (Phone Number: +37065577669).

from DPD parcel locker to our address (return is free);

by delivering the returned goods to the address – UAB Nord DECO, Panerių str. 43, Vilnius, LT-03202, Lithuania (Tel. No. +37065577669), on weekdays – Monday – Friday. 9 a.m. – 5 p.m. The buyer must coordinate the arrival time with the seller via email or phone at +37065577669.

9.1.3. The right to return quality goods can be exercised by the buyer only if the deadline for returning the item has not been missed.

9.1.4. Upon exercising the right to return a quality item purchased remotely, the Seller, in accordance with Article 6.228-11(2) of the Civil Code, promptly and no later than within 14 (fourteen) days from the day they received the consumer’s notice of contract withdrawal, refunds to the consumer all sums paid by the buyer. However, if the buyer had selected and paid for a paid delivery of the item, the Seller, along with the paid price of the item, only refunds to the buyer the cost of the standard cheapest delivery method (delivery by DPD courier in Lithuania, excluding the Curonian Spit: 3.0 Eur). The Seller is not obligated to refund to the Buyer any additional expenses (difference) incurred because the consumer chose a different delivery method, i.e., not the standard cheapest delivery method.

9.1.5. The Seller has the right to extend the 14-day period set out in paragraph 9.1.3 and not to refund the sums paid by the Buyer until the goods are returned to the Seller or until the Buyer provides evidence that the goods have been dispatched to the Seller via courier to the Seller’s address, whichever occurs first.

9.1.6. Goods made or prepared according to the Buyer’s special order (custom-made products (wooden lamps), cut textile cables, if the quantity is less than the standard roll package, etc.) or goods that are clearly tailored to the Buyer’s personal needs (e.g., individual items with embroidered, engraved texts or symbols requested by the customer/buyer, etc.), if they are of good quality, cannot be returned or exchanged, and the Seller is not obliged to accept such goods.

9.1.7. The goods must be returned in exactly the same condition as received – in the original packaging, without losing their commercial appearance, undamaged, not altered by the Buyer, unused, and with the same set of accessories. The product must remain with all attached labels, stickers, and tags intact. The item cannot be worn or otherwise used; it must be undamaged and retain its value. The user is responsible for any decrease in the value of the item resulting from actions necessary to establish the nature, characteristics, and functioning of the item. Changes to the appearance of the item or its packaging that were necessary to inspect the received item are not considered essential changes to the appearance of the item.

9.1.8. High-quality items are not exchanged for others.

9.2. Exchange, return of goods of inadequate quality

9.1.1. Return or exchange of low-quality items is carried out in accordance with the laws of the Republic of Lithuania. The buyer has statutory rights, namely the right to demand that the seller rectify defects in the item (repair the item); replace the item of inadequate quality with an item of adequate quality; correspondingly reduce the price; unilaterally terminate the contract and demand a refund of the amount paid. The buyer’s rights are exercised in accordance with the procedure established by legal acts.

9.2.2. In order to return faulty product(s) or lodge a complaint regarding a potentially faulty product, the Buyer must inform the Seller via email at info@norddeco.lt, specifying the name of the product, order number, reason for return, request (to exchange for another product, rectify defects, exchange for another item, reduce price, refund, etc.), provide purchase documents, photos or video material showing the product’s defect (if possible), and contact information for the Seller to respond (phone number, email address, etc.). Upon receiving the Buyer’s notification, the Seller will, within 5 business days, provide information on how the specific product can be returned and/or respond to the request or request made.

9.2.3. The buyer does not have the right to terminate the contract if the deficiency of the goods is minor.

9.3. Other provisions related to the return and exchange of goods

9.3.1. Money for returned goods is always transferred only to the payer’s bank account.

9.3.2.. If defective goods are returned (goods with a factory defect or damaged during shipping), the Seller undertakes, after informing the Buyer via email, the Seller undertakes to replace these goods with analogous goods of appropriate quality. If the Seller does not have goods suitable for replacement, the Buyer will receive a refund of the amount paid and the delivery costs (if the delivery was paid). If the Buyer returns a defective product to the Seller in the manner specified by the Seller and under the conditions specified in these rules, the Seller covers the costs of returning such defective products, as well as the costs of re-delivering the product due to its defects.

9.3.4. The Seller has the right not to accept the returned goods from the Buyer if the Buyer does not comply with the procedures for returning goods specified in this section and/or in the legislation.

9.3.5. When returning the goods, the Buyer must provide the recipient’s (Seller’s) address and name, as well as the sender’s contact information (address, etc.), specify the order number, and properly package the item to prevent damage during shipment. The seller has the right not to refund money for goods that are returned with defects or not returned. The seller is not responsible for shipments that were sent by the buyer improperly packaged, with an incorrect address provided, or using a delivery method other than the one specified by the seller, as well as for shipments lost or damaged during the return to the seller. When returning the product, it must be placed in new packaging along with the entire package received from the Seller, protecting it from any damage. The shipping label must be affixed to the new packaging of the shipment and cannot be attached to the Seller’s original packaging.

9.4.5. By exchanging or returning the item, the buyer agrees that the exchanged or returned item will be evaluated again by the Seller’s representatives. At the request of the Seller, the buyer must provide the opportunity to assess the item at the place of delivery or elsewhere. If the item does not meet the requirements set forth in these Rules, the item is returned to the Consumer. In such a case, the Seller must immediately contact the Consumer using the contact details provided by the Consumer regarding the delivery of the item to the Consumer. If the exchanged or returned item does not meet the requirements set forth in these Rules, and the Consumer refuses to accept the returned item or the item cannot be returned to the Consumer due to reasons beyond the Seller’s control, the Seller shall store the item for no longer than 30 (thirty) calendar days from the last contact attempt by the Seller or from the day of the last attempt to contact the Consumer regarding the delivery method of the item.

10. Responsibility

10.1. The buyer is fully responsible for the accuracy of the data provided in the order form. The buyer assumes full responsibility for the consequences arising from inaccuracies or errors in the data provided in the registration form.

10.2. The buyer is responsible for transferring order data to third parties. If third parties use the Buyer’s order data, the Buyer is responsible for the actions performed by the third party.

10.3. The parties are responsible for the breach of the purchase and sale agreement concluded using the electronic store according to the procedure established by the laws of the Republic of Lithuania.

10.4. The Seller is not responsible for the information provided on websites of other companies, even if the Buyer accesses these websites through links in the Seller’s online store.

10.5. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not acquaint themselves with these Terms and Conditions, even though such an opportunity was provided to them.

10.6. The Seller’s civil liability for losses (damage) is applicable only in cases where they are caused by the Seller or its employees intentionally or through gross negligence.

11. Exchange of information

11.1. The seller sends all notifications to the buyer’s email address provided in the order form.

11.2. The buyer sends all notifications and inquiries to the seller using the contact methods provided in the “Contacts” section of the seller’s online store.

12. Out-of-court dispute resolution

12.1. You can submit a request/complaint regarding the product(s) and/or service(s) purchased on our website https://www.norddeco.lt to the State Consumer Rights Protection Authority (Vilniaus str. 25, 01402 Vilnius, e- mail tarnyba@vvtat.lt, tel. 8 5 262 67 51, fax (8 5) 279 1466, website www.vvtat.lt), as well as to the territorial divisions of the State Consumer Rights Protection Authority in the counties or fill out a request form on the Online Dispute Resolution (ODR) platform for consumers at http://ec.europa.eu/odr/.

12. Final provisions

12.1. The relationships arising under these Rules shall be governed by the laws of the Republic of Lithuania.

12.2. The names of goods and companies listed in the online store may be trademarks, and their intellectual property is protected in accordance with the laws of the Republic of Lithuania.

12.3. Copying or otherwise distributing the information found on norddeco.lt is strictly prohibited without written permission from the Seller.

12.4. All disputes arising from the implementation of these Rules are resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

12.5. The supervision of compliance with the rules and, if necessary, their revision, is entrusted to the reliable Company’s manager or their authorized person.